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FTD's CTO Powell on Transforming and the Next New Normal

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One year after joining the 110-year-old company, Powell talks about the floral ecommerce retailer's revamp of its infrastructure.With his first year under his belt as CTO of wire service and wholesaler FTD, Matt Powell is looking at more than just a post-pande... More »

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AI at Your Service

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Here's how artificial intelligence in customer service optimizes employee and customer experiences. Image: blacksalmon - stock.adobe.com Advances in technology are evolving at what feels like lightning speed. As organizations grapple with the changes brought ... More »